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FAQ

How do I order?

The easiest way to place an order is online. This way you can see if an item is not in stock and get the correct shipping costs based on the weight of your order and the destination. However, you can also call our toll free number (877-6-BUCKLE) to place your order, you can fax in your order (954-925-0024) or you can email your order (info@hotBuckles.com).
 

What is your Return Policy?
******* Unauthorized returns will be refused *******
We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free".

 

 

The following conditions apply to refunds/exchanges:
1. An item may be returned or exchanged within 14 days (postmarked) of receiving order.

2. Unauthorized returns will be REFUSED.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. NO returns on custom orders.
6. Shipping costs are not refundable, unless problem was our company’s mistake, in which case we will mail you a prepaid UPS label to send us back the product.
7. Items are refunded to the same credit card with which the order was originally placed or through paypal.
8. Returns or exchanges will not be accepted for items on
SALE.

9. All returns are subject to a 15% restocking fee.

 

Once approved to ship your order back, make sure to ask USPS (if they are chosen as carrier) for delivery confirmation. Also, please write your order number on the label outside the box.

Please return items to:

Hot Buckles, Inc. – Returns Department
4097 N 28th Way
Hollywood, FL 33020
USA

 

Shipping Cost

You can place in your cart all the products you like and then simply change the zip code under the “shipping Options” at the bottom and click on “Recalculate”. The adjusted shipping rates will appear.

International Orders

 

We do ship to most countries in the world. We do not give quotes for international shipping through email.  To determine your shipping cost, please place your products in the cart, checking out and input your address information.  Rates are determined once all information has been entered. 

 

On International orders, we have limited tracking ability.  In some case, packages do not reach their destination because of International customs or unreliable mail service.  We are not responsible for lost international packages and will not credit orders that have been lost internationally. 

 

When International packages are sent, we automatically email tracking information.  This information verifies the package has been sent and should arrive within 6-10 business days (USPS priority).  If the package has not been received in that time, please contact your local custom's office or postal carrier first and see if it is being held for any reason.

 

Is it safe to buy on your web site?
We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and our data is protected by the strongest encryption methods and security protocols available.  We are using the latest 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information.  

How do I know which size belt to order?
Our belts come in 5 sizes: Small, Medium, Large, X-large, 2X-large. They fit the following waist sizes, respectively: 26”-28”, 30”-32”, 34”-36”, 38”-40”, 42”-44”.

How long before I get my order?
we usually ship all orders within 1-3 business days. Depending on the shipping method chosen, your order will be received within 1-6 days from ship date.  

Can I track my order?  
Because our customers have requested the best priced shipping in the industry and we listened, we ship all items using the United States Postal Service and using Priority mail which is one of the safest. Unfortunately, there is no way to track these packages, though you will receive a delivery confirmation number. Ups is fully trackable and a tracking number will be shipped to your email within 24 hours of shipment

How do I know when my order is shipped?
When you order with us, we will email an order confirmation to you, informing you of the date it was shipped.

What payment methods do you accept?
We accept payments from all major credit cards including Visa, Mastercard and Amex. You can pay us through paypal to our account there. (
orders@hotbuckles.com), Money Order or Cashier Check.

What is your order minimum?
The order minimum to purchase wholesale is $100 and there is no minimum per item.

I forgot the password and can’t login. What do I do?
Click
HERE to type your email address and get your password emailed to you.

I would like to exchange links with your site. How does it work?
Check out our “
Link exchange” program and make your site matter!

Do you have a catalog?
Yes, we do. Just fax us a request with a copy of your Tax ID or resale registration to 877-628-2553 and we will send you one.

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